1. Introduction

Novovital Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, contact us, make an enquiry, use our services, apply to work with us, or otherwise interact with us.

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018, and other relevant legal requirements.

2. Who We Are

Novovital Ltd is the data controller in relation to the personal data covered by this Privacy Policy.

If you have any questions about this policy or how we handle personal data, you can contact us at:

Novovital Ltd
Reuben House Allen Street
Hucknall, Nottingham, NG15 7DS
Email: info@novovitalcareservice.co.uk
Telephone: 0761-8523-398
Website: www.novovitalcareservices.co.uk
Company Number: 16883846

3. The Personal Data We May Collect

We may collect, use and store the following types of personal data:

identity data, such as your name, title and date of birth;
contact data, such as your email address, telephone number and postal address;
enquiry data, including information you provide when contacting us about our services;
service-related data, including information required to assess, arrange or deliver care and support services;
technical data, such as IP address, browser type, time zone setting, device information and website usage data;
communication data, including records of correspondence, messages and enquiries;
recruitment data, such as CVs, qualifications, employment history and references; and
any other personal data you voluntarily provide to us.

4. Special Category Data

In the course of providing care-related services or handling enquiries, we may process special category personal data, including health-related information or other sensitive personal data, where lawful and necessary.

We will only process such data where we have a valid legal basis and where an additional condition for processing special category data applies under UK data protection law.

5. How We Collect Personal Data

We may collect personal data:

directly from you when you contact us, complete a form, make an enquiry or use our services;
from family members, representatives, professionals or referrers acting on your behalf;
from publicly available sources where appropriate;
from recruiters, agencies, contractors or service providers; and
through cookies and similar technologies when you use our website, subject to applicable consent requirements.

6. How We Use Personal Data

We may use personal data for the following purposes:

to respond to your enquiries and requests;
to provide information about our services;
to assess and manage care enquiries and service delivery;
to communicate with clients, family members, representatives, staff, applicants and business contacts;
to manage and administer our business and operations;
to improve our website, services and user experience;
to process job applications and recruitment matters;
to comply with legal, regulatory, safeguarding and professional obligations;
to establish, exercise or defend legal claims; and
to maintain the security of our website, systems and business operations.

7. Lawful Bases for Processing

We will only process personal data where we have a lawful basis to do so. These may include:

your consent;
the performance of a contract or steps taken at your request before entering into a contract;
compliance with a legal obligation;
the protection of vital interests;
our legitimate interests, where these are not overridden by your rights and freedoms; and
where relevant, the provision of health or social care and related safeguarding or legal obligations.

8. Sharing Personal Data

We may share your personal data where necessary and lawful with:

employees, contractors and authorised personnel within our business;
IT, website hosting, software and administrative service providers;
professional advisers, including legal, compliance, insurance and accountancy advisers;
recruitment service providers;
regulators, public bodies, law enforcement agencies, courts or safeguarding authorities; and
other third parties where disclosure is necessary for lawful business or care-related purposes.

We do not sell personal data to third parties.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

These measures may include secure systems, password protection, restricted access, staff confidentiality obligations and appropriate monitoring of data handling practices.

10. Data Retention

We will retain personal data only for as long as necessary for the purposes for which it was collected, including for legal, regulatory, safeguarding, insurance, complaint-handling and record-keeping requirements.

When personal data is no longer required, we will securely delete or anonymise it in accordance with our retention practices and legal obligations.

11. International Transfers

Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that it remains protected and that any transfer complies with applicable data protection laws.

12. Your Rights

Under UK data protection law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete personal data;
request erasure of your personal data in certain circumstances;
request restriction of processing in certain circumstances;
object to processing in certain circumstances;
request the transfer of your personal data where applicable; and
withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the contact details set out in this Privacy Policy.

13. Complaints

If you are unhappy with how we handle your personal data, you should contact us first so that we have an opportunity to address your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom.

14. Cookies

Our website may use cookies and similar technologies. For further information, please see our Cookies Policy.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should read the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, our services or our data handling practices. Any updates will be posted on this page and will take effect immediately upon publication.

17. Contact Us

If you have any questions about this Privacy Policy or our handling of personal data, please contact:

Novovital Ltd
Reuben House Allen Street
Hucknall, Nottingham, NG15 7DS
Email: info@novovitalcareservice.co.uk
Telephone: 0761-8523-398
Website: www.novovitalcareservices.co.uk